Data Privacy Policy

We care about your privacy. This policy outlines how NorthShoreGrove collects, uses, and protects your personal information when you engage with our creativity platform.

Last Updated: February 20, 2024

Information We Collect

When you interact with our drawing fundamentals platform, we gather various types of data to tailor learning experiences and enhance our services.

Personal Information

We collect data you provide directly, such as when you create an account or reach out to us. This includes your name, email address, phone number, and any messages you submit via our contact forms. When enrolling in our drawing courses, we also collect information about your artistic background and learning objectives.

Usage Data

We automatically gather details about how you use our site and learning platform, including pages visited, time spent in sections, completed drawing exercises, and technical details like your IP address, browser type, and device information.

We never collect highly sensitive personal data such as financial information, health records, or government IDs without explicit consent for specific purposes.

Cookies and Tracking

Our site uses cookies and similar tracking technologies to improve your browsing experience, remember preferences, and analyze performance. You can manage cookie preferences in your browser settings.

  • Essential cookies for site functionality
  • Analytics cookies to understand how users behave
  • Preference cookies to recall your settings
  • Marketing cookies for relevant content delivery

How We Use Your Information

Your personal data helps us deliver high-quality educational content and keep our drawing platform running effectively. We commit to using your data responsibly and only for legitimate purposes.

Educational Services

We use your information to grant access to drawing courses, monitor your progress across skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective learning paths for developing your drawing fundamentals.

Communication and Support

Your contact details enable us to respond to inquiries, send important course updates, and provide technical support when needed. If you’ve opted in, we may also send periodic newsletters about new drawing techniques, showcased artwork, or platform improvements.

Platform Improvement

Usage data helps us identify which drawing exercises are most helpful, spot areas where learners struggle, and create new content addressing common challenges. This analysis is done in aggregate form to protect individual privacy while enhancing our educational approach.

We never sell your personal information to third parties. Your data is used solely to improve your learning experience and our educational platform.

Legal Compliance

In certain circumstances, we may use or disclose your information to comply with Canadian privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and take privacy seriously in all our business relationships.

Service Providers

We collaborate with trusted third-party service providers who help operate our platform, process payments, send emails, and provide customer support. These providers access only the data necessary for their services and are contractually obligated to protect your privacy.

  • Cloud hosting services for secure data storage
  • Email service providers for course communications
  • Analytics providers for website performance insights
  • Payment processors for course enrollment transactions

Business Transfers

If NorthShoreGrove participates in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will inform you by email and explain any changes to how your data is handled.

Legal Requirements

We may disclose your information when required by Canadian law, a court order, or government request. This includes situations involving potential threats to safety, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under Canadian privacy law, including PIPEDA, you have specific rights regarding your personal information.

Access and Correction

You can request access to the personal information we hold about you and ask us to correct inaccuracies. We typically provide this data within 30 days of request, subject to certain legal exceptions.

Data Deletion

You may request deletion of your personal information, and we will comply unless we have legitimate reasons to retain it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will remove access to your course progress and stored artwork.

To exercise any of these rights, contact us at contact@northshoregrove.bond with "Privacy Request" in the subject line.

Marketing Communications

You can unsubscribe from our marketing emails at any time using the unsubscribe link in each message or by contacting us directly. You will still receive essential communications about your account and course enrollment.

Cookie Management

Most web browsers let you control cookies through their settings. You can accept all cookies, block certain types, or receive prompts before cookies are stored. Blocking essential cookies may affect site functionality.

Data Security and Retention

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, secure server environments, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

  • 256-bit SSL encryption for data transmission
  • Secure cloud storage with encrypted databases
  • Regular security vulnerability assessments
  • Multi-factor authentication for administrative access
  • Employee training on privacy and security practices

Data Retention

We keep your personal information only as long as needed to deliver our services, meet legal obligations, or resolve disputes. Account details are typically retained for about three years after account closure, while course progress data may be kept for up to seven years for educational records.

International Transfers

Although our primary operations are in Canada, some service providers may process data in other countries. We ensure adequate protections through contractual safeguards and compliance with Canadian privacy law requirements for international data transfers.

Despite our security measures, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your account information confidential.

Children's Privacy

Our drawing platform welcomes users of all ages, and we take special care to safeguard the privacy of younger users in line with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians can review their child’s data, request corrections or deletion, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information collected from their child, request deletion, and prevent further collection or use. We provide clear mechanisms for exercising these rights.

If you believe we have inadvertently collected information from a child under 18 without proper parental consent, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may periodically update this privacy policy to reflect changes in practices, technology, legal requirements, or other factors. Significant changes will be communicated via email or prominent notices on our site.

Minor updates may be posted without individual notice, so we encourage you to review this policy regularly. The "Last Updated" date at the top shows when the most recent changes were made.

Your continued use of our platform after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you may stop using our services or contact us to discuss your concerns.

Contact Information

For questions about this privacy policy or to exercise your privacy rights, reach out to us at:
NorthShoreGrove
10 Downing Street, London, SW1A 2AA, United Kingdom
Phone: +44 20 7925 0918
Email: contact@northshoregrove.bond